FAQ’s
Most frequently asked questions regarding our CUSTOM MADE uniformsHow long will my order take?
Turnaround time starts from the time payment and artwork approval (if applicable) are received. Transit time is additional and depends on your location.
Custom Design Your Own (DYO) orders: 4-8 weeks depending on season demand; Rush order service available on selected items - More info here. Average transit time is around 3-8 working days for custom made items.
C2C Stock uniforms: 1 day dispatch (weekdays) straight off the shelf or 3 days dispatch (weekdays) with added personalisation/decoration logos. Average transit time is around 1-5 working days from our Port Macquarie headquarters.
Offsite stock: 2-3 weeks dispatch (weekdays) with custom personalisation/decoration logos. Average transit time is around 1-5 working days from our Port Macquarie headquarters.
Locker room: Batch Timers are placed on specific items to let members order within the time frame. Orders are collated for bulk production and will be delivered or ready for pick up in 4-6 weeks after the timer closes.
Any changes made once orders are placed may increase turnaround time and additional charges.
What about sizing?
Sizing is based on standard average Australian body size. More info here
Can we use our own logos?
Logos can be uploaded to our DYO (Design Your Own) platform. They will need to be in transparent PNG format. Other formats are possible but you will need to contact sales@c2csport.com for more information. Additional costs are usually associated if the correct format cannot be provided.
What fabrics are used?
100% Polyester is used for sublimated garments. Please refer to the individual product descriptions to see which fabrics are used for which garments. C2C use many types of fabric for different garments to give the best performance. More info here
What is the minimum order quantity (MOQ)?
Stock and custom uniforms - 5
Custom socks - 10 pairs per size
Custom accessories (Beanies and Scarves) - 50 pcs. each
Please note sample charge applies for 1 pc
Custom socks - 10 pairs per size
Custom accessories (Beanies and Scarves) - 50 pcs. each
Please note sample charge applies for 1 pc
How to design our uniforms online?
To begin with, click the 'Customise' button on the product that you want to customise. This will take you to our designer page where you can add your team name, player details and more. You can also watch this step-by-step video.
Can I re-order?
Yes, you can re-order. It is recommended that you save your custom design so you can come back to it. If you have any slight changes please make it clear to us that it is not a 100% repeat order. Any changes made to your order after checkout will incur change fees. More info here
Do you ship internationally?
Yes. Freight is calculated according to the delivery destination.
What payment methods are accepted?
Payment can be made online, over the phone by credit card or direct deposit.
Will we see any samples?
Photos of samples for approval can be provided. Physical samples can be posted to you for an additional charge. Please also note that turnaround time can be extended if physical samples are required. Order as sample here
How do I return an item?
Please visit our policy page here.
How to create a new user account?
Please visit this page to get more details on how to create a user account on our new website.
Do the colours run or fade?
Dye sublimation prints resist fading and offer excellent colour fastness rating of 4-5.
What is sublimation?
Dye sublimation is a process utilised in garment manufacture where all colours, patterns, graphics, logos, names and numbers are fused into the fabric using high temperatures as opposed to only coating the fabric surface. It provides the best quality, most durable printing option and gives the fabric a softer touch. The colour remains strong even after extensive washing.